Assistant General Manager

Being an Assistant General Manager means being the heartbeat of the venue, leading with passion, precision, and purpose. You’ll be the driving force behind unforgettable guest experiences, a thriving team culture, and seamless operations that keep the energy high and the standards even higher.

You’ll work shoulder-to-shoulder with the General Manager across both RAMONA & The Firehouse, stepping up to lead the business when needed, and inspiring your team to deliver world-class hospitality every single day. If you’re a natural leader with a sharp eye for detail, a love for people and a hunger to grow, then this role is for you.

What You’ll Do:

• Lead with Impact: Be the face of the venue, setting the tone and leading from the front. You’ll guide your team with confidence, clarity, and care.
• Create Culture: Build a safe, inclusive, and high-energy environment where feedback flows, passion thrives, and everyone feels part of something bigger.
• Drive Standards: From the vibe to the visuals, you’ll be relentless about quality, making sure every shift runs smoothly and every guest leaves smiling.
• Coach & Develop: Mentor junior managers, support team growth, and champion continuous improvement through training, feedback, and development plans.
• Own the Numbers: Support financial performance through smart rota planning, stock control, and cost management, keeping the business sharp and profitable.
• Be the Connector: Collaborate across departments, communicate openly, and keep everyone aligned on goals, standards, and upcoming events.

What We’re Looking For:

• You’ve led teams in fast-paced hospitality environments and know how to keep cool under pressure.
• You’re passionate about people, guests and team alike. You love creating standout experiences.
• You’re a natural communicator who brings energy, clarity, and positivity to every interaction.
• You are detail-obsessed, standards-driven, and always looking for ways to raise the bar.
• You’re flexible, hands-on, and ready to jump in wherever needed to keep things flowing.
• You’re hungry to grow, eager to learn, and excited to help others do the same.

Think you’ve got what it takes to lead the charge?

Let’s talk, we’d love to hear from you.

About The Company:

We’re beyond passionate about our people and we truly believe creating a genuinely fantastic, fun and fulfilling place to work is where it’s at.

We are on a crusade to become Manchester’s best employer by employing the best people and creating the best possible work environment for our teams to thrive in, think you can lend a hand?

We've been in the hospitality game a long time, with tons of exciting projects coming up. We need people who share our passion, ambition, drive and commitment to change the world of hospitality forever.

We’re looking for people with a genuine passion for the industry, real determination and bags of personality. Our passion for our craft shows in everything we do!

We certainly aren't your average hospitality squad, and we’re definitely on the more alternative end of the spectrum. We are proud of being a diverse & inclusive group of people, a truly eclectic bunch…

What We Can Offer:

Employee Discount

• 50% off food and drinks at RAMONA, FIREHOUSE, and DIECAST.
• 25% off food and drinks at all DETROIT SLIMS locations.

Friends & Family Discount

Share the love! Your friends and family can enjoy 15% off their bill when they dine with us.

Leadership Team That Truly Cares

We're proud to have a leadership team that genuinely cares about your growth and well-being. We're committed to creating an environment where everyone feels supported and valued.

The Festive Ball

The biggest Christmas celebration of the year, with everyone dressed to the nines, an unforgettable awards ceremony, and plenty of holiday cheer.

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Here at RAMONA & The Firehouse - everyone is welcome.

We are committed to having an inclusive and diverse workplace.

We strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us, even if you don’t feel you tick all the boxes!

Thinking outside of such boxes and embracing the diversity of mindsets and backgrounds is what we believe makes our teams thrive.